Frequently Asked Questions

Usage Guide: You'll receive a Usage Guide with your purchase of HairChi.

What is HairChi™ System?
HairChi™ is a revolutionary two-part hair and scalp treatment that fortifies and nourishes the scalp and hair to give you the best hair ever. The system contains the first natural anti-hair loss foam and targets the scalp follicles and hair shaft to address build up of DHT & sebum, and poor circulation. The two-part system also includes a supplement specially formulated to support the body's natural ability to nourish and promote healthy hair growth.

What causes hair loss?
In both men and women the most common cause for hair loss is called androgenetic alopecia (male and female pattern baldness), a genetic condition. In androgenetic alopecia, the anagen, or growth phase of hair has for some reason been disrupted. Some causes of this disruption are build up of DHT, sebum build up, and poor circulation. In androgenetic alopecia hair begins to fall out, regrow more sparsely, and then stop regrowing all together.
Contributing factors to hair loss include nutritional deficiencies, stress, thyroid, hormone imbalances due to childbirth and menopause, medication and environmental factors.

Are you seeing more hair in the shower drain, on the floor or in your comb?
Is your hair thinning so much your can see your scalp in areas?
Is your hair much less healthy and thick than it used to be, and only getting worse?

Did you know that almost one-half of men report hair thinning and loss by their 30’s and 1 in 4 women report the same?

• Male or female pattern baldness is the most common cause for hair loss in men and women and is called androgenetic alopecia. This means that the anagen, or growth phase of the hair has been disrupted.
• Hair becomes more brittle as you age because the subcutaneous fat layer of the scalp thins.
• Hair starts to lose its youthful color and shine due to the diminishing ability of the hair to absorb melanin.

What does it all mean? Thinning, dull, dry, limp hair . Not youthful, but old looking.

HairChi’s ingredients have been proven to work and are backed by research

Why is your product better than and different from the rest?
1. There are no side effects, including sexual side effects.
2. HairChi™Foam works on both the hair and the scalp. Unlike other topical treatments and foams like Rogaine® Foam, that target only the scalp and follicles, HairCh™ Foam contains ingredients that make hair softer in stronger in just days. So, the product can also benefit those who want to keep a healthy, young looking, head of hair.
3. HairChi™ Foam contains natural ingredients that do not cause scalp dryness and itching.
4. There is no shedding phase to deal with like other products.
5. There is no unpleasant or chemical odor. In fact users have told us they like the pleasant natural smell of HairChi™ foam.

Do I need to use both the foam and the supplement?
You can use just the foam or just the supplement and achieve great results. However, you'll see the quickest and best results if you use both products as a system. Since hair growth runs in cycles of every three to six months, it is highly recommended that you try HairChi™ for AT LEAST 90 Days before beginning to see results! If you do your research, you will find that it is recommended that hair loss products be used for six months to a year to see the best results.

What’s the "Free 30 Day Trial" and the 100% 30 Day Guarantee and how does it work? How do I return the product?
I understand that I’ll pay a small shipping, handling and processing fee. ($6.95 for HairChi Foam and $5.95 for HairChi Supplement). I pay NOTHING for HairChi now so I can see, at NO RISK to me, the amazing results I’ll get when I use HairChi everyday! When my request is successfully processed, a one month supply of HairChi will be shipped to me within 1-2 business days and I’ll have HairChi within 7 business days or less! If for any reason I’m not totally thrilled with HairChi I can return it within 30 Days and my credit card will never be charged. I’ll email returns@hairchi.com to cancel my order before the end of the 30 days and get a Return Authorization and pay NOTHING for trying HairChi, no questions asked! After I’m completely satisfied with the phenomenal results I’ll get using HairChi during my 30 day trial period, Pure Natural Labs will charge my card ($51.94 for the HairChi Foam and $34.95 for HairChi Supplement) and I’ll need to reorder HairChi online or by phone If I choose to become a Preferred HairChi customer and receive a monthly order of HairChi so I’m never a day without HairChi, I’ll receive Free Shipping AND 10% off of all products. I can cancel Preferred HairChi at any time. Returns - We offer a generous return policy for HairChi with the following guidelines. (1) You must request a return within (30) days of your order date by emailing returns@hairchi.com to request a RMA number. This RMA is necessary to process your return. (2) If you ordered more than one bottle of Foam or Supplement, you must return the additional product unopened with original seals intact. (3) Shiiping and handling charges are non-refundable. (4) No returns can be accepted if postmarked more than 30 days from the date of your order. (5) We cannot accept packages marked "Return to Sender".

Does HairChi™ have any side effects?
There have been no reported side effects from using HairChi™. With the use of any supplement, you should consult your health care provider before use. Always read the directions carefully before use.

Will I be automatically be enrolled in an autoship program with the Free Trial?
No. We do not automatically enroll anyone in an autoship program. During your 30 day trial at day 25 you will receive an email asking if you would like to continue to keep using HairChi Foam or Supplement at a “Preferred” discounted price of 10% off + Free Shipping (nearly a 25% savings) and receive the product automatically every month. If you would like autoship, simply complete the form and we’ll enroll you.* Otherwise, simply do nothing or reorder at a quantity discount. Don’t worry. We’ll be in touch before your 30 days is through so that you don’t run out of HairChi.
*You can cancel autoship at any time.

What are the directions for use?
Foam - Apply daily 2-4 pumps to desired scalp and hair areas. Foam can be applied to wet or dry hair. For best results, apply foam after showering and leave on for 8 hours or more. Thoroughly wash hands after applying.

**Before Use**
Due to the high-potency of HairChi™ Foam, it is recommended that you follow these instructions when rinsing or washing your hair. Make sure that hair is rinsed away from face. A few individuals have reported areas of redness on face if foam comes into contact with the skin. This is harmless, painless, disappears in less than 30 minutes, and shows that the product’s natural vasodilatation ingredients are working to improve your scalp’s health. Supplement - The recommended dosage is 2 capsules 2-3 times per day with plenty of water.

Is HairChi™ safe?
HairChi™ is made with natural ingredients which have been used safely for years and in some cases centuries. There are no known side effects.
However, if you have high blood pressure or diabetes you should consult your health care provider before taking HairChi™ supplement. It is not recommended that pregnant or nursing women take HairChi™ Nourishing Supplement.
HairChi™ is manufactured in a full-scale 60,000 sq ft production facility inspected by the FDA and fully compliant with good manufacturing practices (GMPS).

I am using a medicated over the counter shampoo/ Minoxidol/another hair loss product, can I use HairChi foam/supplement with it?
Since HairChi is not a pharmaceutical and there are no reported side effects, there is, most likely, less chance of interaction and irritation. We have had no reports of possible interactions with other products. It is up to you whether or not you choose to use the products in conjunction with other products. This information is not meant to substitute for medical advice provided by your physician or other medical professional. Before using any information or product you should consult your physician.

How long before HairChi™ starts working?
HairChi™ is designed for quick results. Studies with HairChi™ Foam have shown results in as little as 5 days. However, users generally start to see the best improvements at 60-180 days. However, since new hair growth appears every three to six months, the greatest improvements will be seen after 90 days of use and beyond.

How long do I need to take HairChi™?
If you stop HairChi™ prior to 60 or 90 days, you will most likely not see the results described. If you stop HairChi after the 60 or 90 days of use, your hair will return to its condition prior to using HairChi™.

What happens if I stop taking HairChi™
If you stop HairChi after the 60 or 90 days of use, your hair will return to its condition prior to using HairChi™.

I’m completely bald or have bald areas, will HairChi™ work?
There is known cure for baldness at this time. Hair transplants are the only way to cover bald areas. Once hair follicles have been dormant for a long time, the hair follicle is essentially dead. That said, we do have users who have reported new growth in some areas such as the temples. However, full regrowth is not likely. Be wary of product claims of regrowing hair in bald spots.

Is HairChi™ vegetarian, natural and/or Kosher?
HairChi™ is made with natural ingredients. The capsules are made of gelatin for ease in swallowing. Vegetarian customers can easily take HairChi™ by emptying the capsule contents into a small amount of water and swallowing.

My palms seem itchy after applying the foam.
This is harmless and shows that the product’s vasodilatation properties are working. To avoid this, make sure you wash your hands with soap and water after use.

Sometimes I get a red area on my face when I wash my hair after using HairCh™ Foam. Why?
Again, this is harmless and shows that the product’s vasodilatation properties are working. Please read the instructions below to avoid this.

**Before Use**
Due to the high-potency of HairChi™ Foam, it is recommended that you follow these instructions when rinsing or washing your hair. Make sure that hair is rinsed away from face. A few individuals have reported areas of redness on face if foam comes into contact with the skin. This is harmless, painless, disappears in less than 30 minutes, and shows that the product’s natural vasodilatation ingredients are working to improve your scalp’s health

Can I take HairChi™ while I’m pregnant?
No. We do not recommend that you take HairChi™ while pregnant or nursing.

Does HairChi™ contain caffeine?
No. HairChi™ does not contain stimulants.

What are the studies you mention?
We have four studies that support the information and claims about HairChi™. If you buy the product, we give you access to all the studies. However, if you are interested in receiving the studies via email (PDF files), email: studies@hairchi.com and we’ll be happy to send them to you.

Do you ship internationally?
Yes. You must email us at info@hairchi.com for instructions – and include the country you wish to ship to. All items are sent via USPS 1st Class International (there will be no customs, duties, or taxes). Items must be paid for in full at the time of ordering. There will be a $5.00 handling fee added for each item. International orders may take longer to receive and once outside of the United States, Pure Natural Labs is unable to guarantee the condition or deliverability of items. All orders are final and the free trial is not applicable to international orders. We reserve the right to deny any requests for international shipping.

What name will appear on my credit card statement?
Charges will appear under the name of Pure Natural Labs. If you have any questions. about charges made to your account please email orders@hairchi.com.

What are the ingredients in HairChi™?
Both the foam and the supplement are proprietary formulations containing the following ingredients:

Supplement

• Green Tea - Shown in several studies to be a potent inhibitor of 5-alpha reductase type I, the isozyme that converts testosterone into DHT in skin and excess DHT can cause hair loss. It may impact blood concentrations of hormones linked to androgenic alopecia. Neutralizes the inflammatory cytokines associated with hair loss and provides numerous additional health benefits, including a reduction in bodyfat. Potential health benefits may include antioxidant effects, improving cardiovascular health, slowing mental decline, enhancing weight loss, arthritis protection, and protecting the skin from the damage caused by ionizing radiation.
• Ginger Root - Chinese have used the root of the plant to stop hair loss. Ginger's therapeutic properties are believed to effectively stimulate circulation of the blood, removing toxins from the body, cleansing the bowels and kidneys, and nourishing the skin. Increases the production of digestive fluids and saliva, Ginger helps to relieve indigestion and stomach cramping.
• Gotu Kola - Improves circulation, causes alertness, and helps in relaxation. In one study Gotu Kola was orally administered to some alopecic rats, and over time was shown to thicken epidermis and restore thick hair growth, actually speeding it up beyond its original growth rate. Other studies in mice show gotu kola to have antidepressant and anti-ulcer ability. It may also have antioxidant properties.
• L-cystine - Delivers a concentration of this amino-acid, one of the most important ingredients for hair growth. Human hair is rich in basic amino acid compounds with l-cystine comprising up to 14% of the hair. Supports stronger healthier hair, nails and smother skin.
• L-methionine - Delivers a concentration of this amino-acid, another one of the most important ingredients for hair growth. This amino acid is also crucial for healthy, hair, skin, and nails. Deficiencies in L-methionine can cause hair to fall out.
• MSM (methylsulfonylmethane) - MSM serves as an important source of bio-available dietary sulfur, an element that plays a critical role in maintaining the integrity and elasticity of connective and other tissues. It is an important component of proteins found throughout the body, such as in hair, nails, skin and tendons. In one study, those taking MSM showed 50% increased nail length, thickness and growth compared with placebo, and 100% of the subjects showed increased hair growth compared with placebo. In addition, 30% of the subjects taking MSM showed improvement in hair brilliance. MSM has also been stated to help with pain, inflammation, increase blood flow, soften scar tissue and reduce muscle spasms.
• Pomegranate Extract - Pomegranates are high in potassium, vitamin C and loaded with antioxidants, all beneficial to hair's health. Studies have shown potent free radical ability and strong antioxident properties. Pomegranate has substances, such as polyphenols, that have antioxidant, anti-viral, and anti-tumor activity. Pomegranate may also be helpful in maintaining healthy cholesterol and triglyceride levels, and a recent study indicates pomegranate has compounds that play a role in osteoarthritis.
• Silica - This mineral strengthens hair and prevents hair loss. Silica works by stimulating cell metabolism and formation, which slows the aging process. It is essential for maintaining healthy bone and connective tissue and vital for strong hair, skin, and nails.

Additional HairChi Ingredients

• Biotin - A support vitamin to compliment L-cystine and L-methionine to help boost healthy hair growth and strong nails and soft skin. Biotin plays an important role in energy metabolism. It helps four essential enzymes break down carbohydrates, fats, and proteins.
• Pantothenic Acid - Also a support vitamin to compliment L-cystine and L-methionine to help boost healthy hair growth and strong nails and soft skin. May improve mood and energy, alertness, concentration, energy, and visual clarity.
• Riboflavin (Vitamin B2) - It is necessary for the growth of healthy hair, skin and nails and required by the body to use oxygen and the metabolism of amino acids, fatty acids, and carbohydrates. Riboflavin is needed to activate vitamin B6 (pyridoxine), helps to create niacin and assists the adrenal gland. It may be used for red blood cell formation, antibody production, cell respiration, and growth.
• Vitamins B-12 and B-6 - These two B vitamins are essential for healthy hair. Both prevent hair loss, and B-6 helps create melanin, which gives hair its color.
• Vitamin C - Is an important antioxidant that helps maintain skin & hair health. This vitamin could protect various cells and tissues in the body, including brain cells and cells in the eye.
• Vitamin E - Is an antioxidant that enhances scalp circulation. Helps form muscles and tissues to prevent wrinkles and premature aging of the skin. It helps prevent dry, dull skin, age spots, falling hair and dandruff. It improves circulation and healing of scars.
• Foam
  Active Ingredients Water, Cocamidopropyl Betaine, Butylene Glycol, PPG-26-Buteth-26,PEG-40 Hydrogenated Castor Oil,Apigenin,Oleanolic Acid,Biotinoyl Tripeptide-1,Ethoxydiglycol,Polysorbate 80,Polysorbate 20,Mannitol, Pterocarpus Marsupium Bark Extract,Disodium Succinate,Glutamic Acid,Saccharum Officinarum (Sugar Cane) Extract,Citrus Medica Limonum (Lemon) Fruit Extract, Betaine, Hexylene Glycol, Pyrus Malus (Apple) Fruit Extract, Camelia Sinesis (Green Tea) Leaf Extract, Hexapeptide-11,Stearyl Dihydroxypropyldimonium Oligosaccharides, Gluconolactone,Sodium Benzoate,Superoxide Dismutase,Foeniculum Vulgare (Fennel) Seed Extract,Visnaga Vera Extract,Sodium PCA,Sorbitol,Glycine,Alanine,Proline,Serine,Threonine,Arginine Lysine,Disodium EDTA,Copper PCA,Magnesium PCA,Zinc PCA,Manganese, PCA,Phospholipids,Tocopheryl Acetate, Retinyl Palmitate, Ascorbyl Palmitate,Benzyl Nicotinate